This Privacy Policy describes how Autoverse LLC-FZ (“Autoverse,” “we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit autoverse.ae, purchase from us, or contact us.
Effective date: 26 MAY 2026
Who we are
Autoverse LLC-FZ is a UAE-registered company supplying automotive and heavy equipment parts.
- Registered office (Dubai): Business Center 1, Floor M, Meydan Hotel, Nad Al Sheba, Dubai, UAE
- Warehouse (Sharjah): Shop #7, Al Mulla 2 Building, Industrial Area 3, Sharjah, UAE
- Trade license: 2201082.01
- Contact: info@autoverse.ae
What information we collect
We collect personal information you provide directly to us, and information about your use of our website.
Information you provide
- Account information — name, email address, password (when you create an account)
- Order information — billing and shipping addresses, phone number, email
- Business information — company name and Tax Registration Number (TRN), if you are purchasing as a business
- Communication content — messages you send us by email, WhatsApp, or the contact form on our website
Information collected automatically
- Technical information — IP address, browser type, device type, operating system
- Usage information — pages visited, time spent, items viewed, products added to cart
- Cookies — small data files stored on your device by your browser (see “Cookies” section below)
How we use your information
We use personal information for the following purposes:
- To process your orders, accept payment, and arrange delivery
- To send order-related communications (confirmations, shipping updates, invoices)
- To respond to your inquiries and provide customer support
- To improve our website, products, and services
- To send marketing communications, only where you have opted in (you may unsubscribe at any time)
- To comply with legal obligations under UAE law
- To prevent fraud and protect the security of our website and business
Who we share your information with
We do not sell your personal information. We share it only with:
- Couriers and shipping partners — to deliver your orders (e.g. your name, address, phone, order contents)
- Payment processors — to process payments (we do not store full payment card details ourselves)
- Service providers — IT hosting, email delivery, analytics, where required to operate our business
- Government authorities — where required by law in the UAE
All service providers are required to handle your information confidentially and only for the purposes for which we share it.
How long we keep your information
- Order and transaction records: Retained for at least 5 years to comply with UAE accounting and tax record-keeping requirements
- Account information: Retained for as long as your account is active. After 3 years of inactivity, accounts are archived; you may request reactivation or full deletion at any time
- Marketing contact information: Retained until you unsubscribe
- Inquiry messages: Retained for up to 1 year from last contact
Your rights
In accordance with UAE data protection law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information (subject to our legal obligation to retain order records)
- Object to certain processing (such as marketing)
- Withdraw consent at any time where processing is based on your consent
To exercise any of these rights, email info@autoverse.ae with your request. We will respond within 30 days.
Cookies
Our website uses cookies to provide essential functionality (such as keeping items in your cart between pages), to analyze how the website is used, and where you have opted in, to deliver relevant marketing.
You can control cookies through your browser settings, including blocking or deleting them. Note that blocking essential cookies may break parts of the website, such as the checkout process.
Security
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for all data transmitted between your browser and our website, and access controls on the systems where your information is stored.
No system is perfectly secure. If you believe your information may have been compromised, contact us immediately at info@autoverse.ae.
Children’s privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will show when the most recent version was published. Material changes will be communicated through our website.
Contact us
For any questions about this Privacy Policy or how we handle your personal information:
Autoverse LLC-FZ Business Center 1, Floor M, Meydan Hotel, Nad Al Sheba, Dubai, UAE Email: info@autoverse.ae WhatsApp: +971 56 610 0995